Privacy Policy
At Shandong Changsheng Machinery Co., Ltd. (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you provide while visiting our website.
This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
You may voluntarily provide information including:
- Full Name
- Company Name
- Email Address
- Phone Number
- WhatsApp Number
- Country/Region
- Inquiry Details
- Product Requirements
This information is collected when you:
- Submit a contact form
- Request a quotation
- Download product information
- Contact us by email or WhatsApp
Automatically Collected Information
We may automatically collect certain information such as:
- IP Address
- Browser Type
- Device Information
- Operating System
- Referring Website
- Pages Visited
- Visit Duration
- Cookies and Similar Technologies
2. How We Use Your Information
We use your information to:
- Respond to your inquiries
- Prepare quotations
- Recommend suitable pellet production solutions
- Improve customer service
- Improve website performance
- Analyze website traffic
- Send product updates (only when permitted)
- Prevent fraud and protect website security
3. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember user preferences
- Understand website usage
- Improve website performance
- Measure marketing effectiveness
You may disable cookies through your browser settings. However, some website features may not function properly.
4. Google Analytics
Our website may use Google Analytics to understand how visitors interact with our website.
Google Analytics may collect:
- IP address
- Device information
- Browser information
- Pages visited
- Time spent on pages
The information helps us improve website content and user experience.
5. Third-Party Services
Our website may contain links to third-party websites or use third-party services including:
- Google Analytics
- Google Ads
- Microsoft Advertising
- Meta (Facebook)
These third parties have their own privacy policies, and we are not responsible for their practices.
6. Information Sharing
We do not sell, rent, or trade your personal information.
Your information may only be shared:
- When required by law
- To protect our legal rights
- With trusted service providers assisting in website operation or customer service
- With shipping or logistics partners when necessary for order fulfillment
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of Internet transmission is completely secure.
8. Data Retention
We retain personal information only as long as necessary to:
- Respond to inquiries
- Provide requested services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
9. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Withdraw consent
- Object to certain data processing activities
To exercise these rights, please contact us using the information below.
10. Children’s Privacy
Our website is intended for business customers and is not directed toward individuals under the age of 16.
We do not knowingly collect personal information from children.
11. International Data Transfers
As an international manufacturer serving customers worldwide, your information may be processed or stored in countries outside your own jurisdiction.
We take appropriate measures to protect your personal information during such transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page together with the revised effective date.
